How we work
What you say stays between you and your therapist, guaranteed
Privacy is the foundation of effective therapy. You cannot open up fully if you're worried about who might be listening. Therapy England uses end-to-end encryption (DTLS-SRTP) for all video sessions, the same encryption standard used by financial institutions. Nothing is recorded, stored, or accessible to anyone outside your session.
Get started today →What this means for you
End-to-end encrypted video
DTLS-SRTP encryption means only you and your therapist can see and hear your session. No third party, including Therapy England, can access it.
No session recordings, ever
Sessions are never recorded, stored, or reviewed. What happens in your session stays in your session, full stop.
Confidentiality as standard
All therapists on our platform are bound by professional confidentiality codes. Your information is never shared without your explicit consent, except in the very limited circumstances required by law.
Access from the privacy of your own space
No waiting rooms, no reception desks, no chance of being seen by someone you know. Therapy from wherever feels safest to you.
Ready to experience this for yourself?
No waiting list. Often within 48 hours of signing up.
Frequently asked questions
What is DTLS-SRTP encryption?
DTLS-SRTP is a protocol that encrypts real-time media streams (like video calls) end-to-end. It ensures that video and audio data cannot be intercepted or decoded by anyone except the intended participants.
Can Therapy England staff watch or listen to my sessions?
No. End-to-end encryption means the content of your sessions is inaccessible to anyone other than you and your therapist, including our own team.
Are my notes or session records stored anywhere?
Your therapist may keep clinical notes as required by professional standards, but these are securely stored and protected by professional confidentiality. No session video or audio is ever retained.
What are the limits of confidentiality?
Therapists must break confidentiality in a small number of circumstances required by law, primarily when there is an immediate risk to life. Your therapist will discuss these limits with you in your first session.
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BACP and UKCP accredited therapists. Private sessions, no waiting list.
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