A familiar place
Speak from a quiet, private setting where you feel comfortable.
Online counselling
When life feels heavy, finding support can feel like another thing to manage. Online counselling brings the conversation to you, with time to talk, reflect and feel heard.
Dedicated video tool within our site · No third-party software · No GP referral needed
Understanding online therapy
Online counselling is talking therapy delivered over a video connection. You and your counsellor meet at an agreed time to explore your experiences, feelings and the changes you would like to make.
Your sessions take place within the Therapy England website using our dedicated video tool. Join through your browser, with no third-party software to download or install.
Support that fits your life
Getting support should feel possible. Meeting online can remove some of the practical barriers to making time for yourself.
Your first steps
There is no perfect way to begin counselling. You can start with a feeling, a question, or simply the sense that things have become too much.
Register, then share a little about the support you are looking for.
Explore your needs, preferences and availability. Review current fees and booking terms before committing.
Join your appointment within the Therapy England website using our dedicated video tool. There is no need for third-party software. Your therapist will explain how you will work together.
What you can bring
You might be looking for support with worry, persistent low mood, bereavement or difficulties in a relationship. Perhaps you feel unlike yourself but cannot explain why. You can use counselling to explore what is happening and what you need. You do not need a diagnosis to begin a conversation.
Your therapist will discuss whether online work is appropriate for your needs.
Knowing what to expect
The opening conversation gives you and your counsellor a chance to get to know each other. You can discuss why you have come, what you hope for and any worries about therapy.
Ask about session length, fees and how future appointments are arranged. You can also talk about whether their approach feels right for you.
Choosing your counsellor
Check professional registration, relevant experience and training for working online. Ask how the counsellor works and how they would support your particular concerns.
You should be able to ask questions and discuss the working agreement before deciding to continue.
A few things you may wonder
It's okay to have questions.
It is a scheduled conversation with a counsellor over video. You meet from separate locations and work together on what has brought you to therapy.
No. Sessions are conducted within the Therapy England website through our dedicated video tool. You can join using your browser without downloading an app or installing third-party software.
Telephone counselling uses a voice call without video. Online sessions usually let you see your therapist as well as hear them. This page describes Therapy England's video service; ask your chosen therapist about any alternative formats.
Yes, a supportive therapeutic relationship can develop online. What matters is feeling heard and understood. If the format doesn't feel right, talk with your therapist about your options.
Your therapist should explain how your information is protected and the limits of confidentiality before you begin. Choose a private location and ask any questions you have about the platform or your data.
No. You can begin with what feels difficult today, or tell your therapist that you are unsure where to start. You can take time to find your words.
Check Therapy England's current plans and booking details for prices, session credits and any commitment. Read the cancellation terms before paying.
It depends on your needs, access to a private space and comfort with technology. Discuss suitability with your therapist, particularly if you need more intensive support. Counselling appointments do not provide emergency care.
You don't have to work everything out today. Begin by exploring the support available to you.
If you or someone else is in immediate danger, call 999 or go to A&E.